Patients may request records for all NGHS entities, including NGMC (all campuses), NGPG, Georgia Heart Institute, New Horizons, Hospice of NGMC, and Braselton ASC through a variety of options listed below.
Office hours
Monday – Friday, 8:30am – 4:15pm
Holiday hours may vary
How to Request Copies of Medical Records
Patients can access their Medical Records and send medical record information to others using their MyChart account at no cost. For patients that do not have a MyChart account, one can be created using MyChart Sign Up.
Once in the MyChart app, click on Menu, then My Record. For Visit Records, choose Document Center and follow the prompts. The patient has the option to download and print information from their medical records.
Patients who need their medical records sent to someone else can do so by accessing the Sharing Hub from the Menu in the MyChart app.
Patients have the option of accessing their radiology images through the app Nuance PowerShare Mobile. Once accessed, the images can then be downloaded to the device of their choice or sent to others. An Access Code can be requested through MyChart following the steps below or requested via email under Option 3.
To request a code to access radiology images in PowerShare in the MyChart app:
- Go to the Messages Center
- Choose “Send a Message”
- Choose “Ask a customer service question”
- Click “Next,” then choose “Non-Billing Help-NGHS/NGPG/GHI.”
- Enter the subject as PowerShare images and the message should include the type of test performed, the date the test was performed, and the email address the Access Code should be sent.
Our web-based tool offers our patients and their families an easy and secure way to request medical records online. There is no additional charge to use this online service, however, there may still be a cost associated with retrieving your medical records.
Please note, Chrome, Safari and Firefox are the recommended browsers for this application.
Please print, fully complete, and sign the form below:
- Authorization to Release Protected Health Information (English)
- Authorization to Release Protected Health Information (Español)
This form is in .PDF format and will require the Acrobat Reader plug-in to view.
Once the form is fully completed (we cannot process incomplete forms), print and sign the Authorization to Release Protected Health Information, and include a copy of your photo identification/driver’s license for signature verification purposes. Please ensure that your telephone number is included if we have questions regarding your request.
By Email: Medical.Records@nghs.com
By Mail:
| Mailing Address Northeast Georgia Medical Center Release of Information 743 Spring Street NE Gainesville, GA 30501 | Physical Address Northeast Georgia Medical Center Release of Information Orange Tower, Ground Floor 743 Spring Street Gainesville, GA 30501 |
By Fax: 770-219-6903
Medical records can be picked in-person up at our physical location at NGMC Gainesville.
Address:
NGMC Gainesville
Orange Tower, Ground Floor
743 Spring Street
Gainesville, GA 30501
Office Hours:
Monday – Friday, 8:30am – 4:15pm
Holiday hours may vary
Phone Number:
770-219-0500
Additional Information & Resources
- Contact NGHS Medical Records at 770-219-0500 to request online access to your images.
- You’ll receive an email from Nuance PowerShare Network. Follow the prompts in the email to create your patient PowerShare account.
- Log in to your account any time on a laptop or computer. (This service is not accessible via mobile device.)
- Use the code provided to you by Medical Records to view your images.
To request for an amendment to be made to your health information, please complete a Medical Record Change Request Form.
- Medical Record Change Request Form – English (PDF)
- Medical Record Change Request Form – Español(PDF)
Mail the completed form to:
Health Information Management,
743 Spring Street NE,
Gainesville, GA 30501
Before your child’s medical records can be released, the legal guardian must complete, date and sign a release of information authorization (see Option 3 above to download the form). If the child is over the age of 18, he/she must request the information himself.
- Medical records can be faxed only to a physician’s office, hospital, or clinic. There is no charge for this service. If you are requesting records be sent to yourself or any place other than those listed above, there could be fees associated with production of records based on the delivery method.
- You may make an appointment to pick up copies of the record from our office during normal business hours. Records can only be picked up with proper photo identification. Otherwise, records will be mailed.
- Associated Fees: Please see the Fee Schedule Acknowledgement form attached to the authorization form (above) to see the most current fee requirements based on Georgia regulations.
Effective January 1, 2024, in compliance with the 21st Century Cures Act, Northeast Georgia Health System is able to perform EHI (electronic health information) exports upon request, and its use is dependent on the system that is receiving it. This data export is not formatted for human utilization. Please call discuss the best option for your medical records needs 770-219-0500.