Lifeline has a long-standing tradition of offering quality services to our customers. For many years, we have continued to expand our services to meet the growing needs of the community. We recently have made the decision to fully transfer the management and oversight of this personal emergency response program over to Lifeline System Inc. Lifeline System Inc. will now manage the business operations of our personal response service, including monitoring, billing, installation and service calls. Please be assured that you will continue to enjoy the safety and security of full-time monitoring, should you need it, with no interruption in service.
Beginning in November, Lifeline System Inc. will begin managing the business operations of the Lifeline personal response service, which will include monitoring, billing, installation and service calls.
Frequently Asked Questions
During the next 12 months your basic monthly monitoring fee will NOT be increased. However, Lifeline System Inc. is required to charge tax on a small portion of your bill. This will only be a few additional cents.
If you have questions about your billing, service or equipment, your new Toll-Free customer service number to call is: 1-800-635-6156. Customer Service Representatives are available Monday – Friday from 8 a.m. to 8:30 p.m. and Saturday 10 a.m. – 4:00 p.m. (Eastern Time). If you are the Subscriber and have questions or need assistance outside of these hours, simply press the Lifeline button you are wearing to speak to a 24-hour personal response associate.
If you have not already received a letter, please expect to see one in the mail in the next few weeks addressed from Lifeline System Inc.
Starting in November, you will begin receiving a monthly invoice addressed from Lifeline System Inc. If you have not already received a letter, please expect to see one in the mail in the next few weeks addressed from Lifeline System Inc. Starting in November, you will begin receiving a monthly invoice addressed from Lifeline System Inc.
Payment
The first invoice from Lifeline System Inc. will apply to monitoring services for the period of November 5 through December 4. Each month thereafter, you will be mailed invoices around the same time of the month for the next 30-day period.
Please be aware you will now pay in advance of the service, rather than at the end.
Your new invoice will include a pre-addressed envelope that will direct you to mail payments to: Lifeline at PO Box 981009, Boston, MA 02298-1009.
If you wish to begin paying automatically from your credit card or bank account, then you can fill-out the Easy Pay Form from Lifeline System Inc.